1. How to register an account?
2. How to shop in our platform?
3. How to pay for online shopping?
4. Can I place an order without registering a personal account?
No, you must register a personal account before placing order.
5. How long will it take to receive the product I ordered?
Kindly ensure that you have key in the correct card information required and the card must be active. This issue might occur if you are using a guest account to apply for voucher code.
Kindly ensure the registered e-mail is correct. You may check the email in all mail, spam/junk, and promotion tab. It is recommended to use personal e-mail instead of company e-mail as the company email may block any external email sent to them.
Kindly ensure that you are using an active mobile phone number to receive the TAC number. However, if you still have not receive the TAC, please contact the respective bank for further assistance.
Unfortunately, NO. We do not have these payment method options available at the moment.
All online orders must proceed with the online payment. Your order will be processed once the payment is successful.
Kindly provide your order number and registered email address to our Customer Service for further assistance HERE. Our Customer Service is available from Monday-Friday: 0900 - 1730.
Your order may be cancelled due to reasons such as technical glitch, payment error and so others. Kindly contact our Customer Service for further assistance at https://www.vrdiy.com.my/contact-us. Our Customer Service is available from Monday-Friday: 0900 - 1730.
Shipping address cannot be amended after ordering to avoid your parcel getting misplace during transit due to misinformation. It is advisable for you to reconfirm the shipping address before placing an order.
Any changes of personal information after ordering is not encouraged. This is to avoid unusual circumstances such as fraud and identity theft.
Once we received your order, our team will promptly fulfil your order to ensure you will receive the parcel within the estimated timeframe given. Therefore, once you are charged, we are unable to interfere with this process. Worry not, if you feel unhappy with the items or no longer needed them once received it, you are free to request for return (term and condition apply). You can refer to Return FAQ for further details.
You may request the order tax invoice from our Customer Service team at https://www.mrdiy.com.my/contact-us. We will send it to you via email. Our Customer Service is available from Monday-Friday: 0900 - 1730.
We do not practise reservation order for online purchase. The payment should be done upon placing the order.
For any bulk order (Preferred quantities more than the available quantities online) enquiries, feel free to contact us at 03-89645398 https://www.mrdiy.com.my/contact-us and our team shall provide you an assistance regarding this matter.
Kindly ensure that you have key in the correct card information required and the card must be active. This issue might occur if you are using a guest account to apply for voucher code.
Kindly ensure the registered e-mail is correct. You may check the email in all mail, spam/junk, and promotion tab. It is recommended to use personal e-mail instead of company e-mail as the company email may block any external email sent to them.
Kindly ensure that you are using an active mobile phone number to receive the TAC number. However, if you still have not receive the TAC, please contact the respective bank for further assistance.
Unfortunately, NO. We do not have these payment method options available at the moment.
All online orders must proceed with the online payment. Your order will be processed once the payment is successful.
Kindly provide your order number and registered email address to our Customer Service for further assistance HERE. Our Customer Service is available from Monday-Friday: 0900 - 1730.
Kindly ensure that you have key in the correct card information required and the card must be active. This issue might occur if you are using a guest account to apply for voucher code.
Kindly ensure the registered e-mail is correct. You may check the email in all mail, spam/junk, and promotion tab. It is recommended to use personal e-mail instead of company e-mail as the company email may block any external email sent to them.
Kindly ensure that you are using an active mobile phone number to receive the TAC number. However, if you still have not receive the TAC, please contact the respective bank for further assistance.
Unfortunately, NO. We do not have these payment method options available at the moment.
All online orders must proceed with the online payment. Your order will be processed once the payment is successful.
Kindly provide your order number and registered email address to our Customer Service for further assistance HERE. Our Customer Service is available from Monday-Friday: 0900 - 1730.